A blank screen, often referred to as a “black screen” due to its appearance, can occur in Windows for several reasons. Whether it happens at startup, after login, or following an update, this …

Oct 14, 2025 · With Startup Repair, you can fix common problems that prevent Windows from starting up. Learn how access Startup Repair.

If your Surface won’t turn on, turns on and then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—here's what you can try to get it working again.

Learn how to troubleshoot problems updating Windows. Find answers to common questions and issues installing Windows updates.

Resolve Windows blue screen errors with tips and resources to do your own troubleshooting, or contact the Microsoft support if you need more help.

Surface not responding or freezing up? Here’s how to restart it—also known as a soft reset.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we …

Describes how to use the clean boot process to troubleshoot a problem in Windows

Select the Start button, then Power > Restart.

When trying to boot Windows, you receive the error: An operating system wasn’t found. Try disconnecting any drives that don’t contain an operating system. Press Ctrl+Alt+Del to restart

If Windows doesn’t start: If the Automatic Repair screen appears again, your Surface needs service. Please see the service and support options below. Still having issues? There's one …