LOS ANGELES, Nov. 7, 2025 /CNW/ -- Customer platform Planhat today announced it has been recognized as a Leader in the 2025 Gartner (R) Magic Quadrant (TM) for Customer Success Management Platforms.

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...

The Insurance Regulatory and Development Authority of India (IRDAI) has introduced an upgraded grievance redressal platform — ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Banks today are challenged by the need to move fast and innovate with fintech partners while ...

Harrods Ltd., a luxury department store in London, confirmed some customer information was stolen in a data breach, as part of a wider wave of cyberattacks on U.K. businesses this year. The stolen ...

Banglalink, the country's leading digital operator, has introduced Bangladesh's first AI-powered Complaint Management System in the telecom sector, marking a new milestone in customer service ...

This score calculates overall vulnerability severity from 0 to 10 and is based on the Common Vulnerability Scoring System (CVSS). Attack vector: More severe the more the remote (logically and ...

ABSTRACT: Lahore is the most populous and rapidly growing city in the province of Punjab, Pakistan. The need of the time is to bank on e-governance to meet the demands of the people. To satisfy ...

Background: In the healthcare service industry, patient complaints serve not only as a critical metric for assessing hospital service quality but also as a fundamental driver of high-quality hospital ...

DOGE team members uploaded a database with the personal information of hundreds of millions of Americans to a vulnerable cloud server, according to the agency’s chief data officer. By Nicholas Nehamas ...