In a market where expectations are high, customer experience is the ultimate differentiator, with the guiding principle clear ...

The Minneapolis-based retailer issued a new directive for in-store workers instructing them to smile and make eye contact ...

Amazon accused Perplexity of covertly accessing private Amazon customer accounts through its Comet browser and associated AI ...

Trust has always been a kind of currency in business. In today’s economy, it’s one of the most important differentiators a ...

When it comes to customer service, CarMax is No. 1. The national used-car retailer was selected by Newsweek as the nation’s ...

According to Forrester’s (Nasdaq: FORR) 2026 B2C marketing, customer experience, and digital business predictions, the rapid ...

Uganda Airlines Partners with Bluegrass Digital to Rebuild Its Online Experience - IT News Africa | Business Technology, ...

Reputation.com left 320GB of logs exposed online, containing nearly 120 million records Data included cookies, timestamps, ...

AI is reshaping how people search, decide, and buy. Discover the key shifts defining 2026 and how to stay visible everywhere.

The Ford Signature 2.0 global showroom experience incorporates elements of hospitality to allow the vehicle shopper to lead their visit.

Today's shoppers are more likely to stay loyal to retailers that make them feel safe—not just physically, but digitally and emotionally—according to new research published in the Journal of Business ...