In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...