A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

With Investment Led by Redpoint Ventures, Giga is Helping Businesses Automate Customer Support Using Production-Ready AI Agents ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

Revolut, an online bank popular among expats in the European Union, has started freezing accounts belonging to Russian and ...

Explore how virtual therapy is transforming mental health support, enhancing access, and personalising care for better ...

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Kepano further clarifies that they are not dishing out "shade on Obsidian Entertainment" and summarizes that they may be using "off-the-shelf AI support software." In an ironic twist of fate, Kepano ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Sagicor Group Jamaica, through the Sagicor Foundation, has committed approximately J$200 million to assist communities ...