Why the future of AI-powered customer interactions will be fueled by mainframe data

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

Angry Customer Seen on Video Throwing Coffee at McDonald's Worker

An angry customer was caught on camera throwing coffee at a McDonald's worker — and now she may face criminal charges.

Rocket CRM Introduces Missed Call Text Back System to Streamline Customer Engagement and Strengthen Communication Continuity

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Customer Marketing Is The Growth Engine Most CMOs Are Overlooking

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

Friction can make the customer experience more human

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

Why global customer experience needs Europe’s multilingual AI agents

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Jamie Dimon says he still reads customer complaints himself because his staff filters too much: ‘The bureaucracy does want to control you’

“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...