As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

The notion of a configuration management database (CMDB) is becoming a core area of interest for the industry as it represents the coming together of two key requirements: the architectural ...

In today's world, it is not possible to grow your business without investing in IT services. And if you think that IT services means just your internal computer network, you are quite mistaken. IT ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service graph to automate ITSM.

CMDB use is critical in multi-cloud environments and is on the rise for 50% of organizations surveyed in a new study based on a research panel of global IT leaders Despite speculation that the rise of ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...