Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...

WASHINGTON, DC / ACCESS Newswire / November 4, 2025 / Trust Consulting Services, Inc. (Trust), under the strategic vision and leadership of founder and CEO JW Radford, is proud to announce its ...

As with anything related to AI-generated content, it’s important to keep a human in the loop before you act on any of its ...

So it’s your first day on the job. Which would be nerve-wracking enough, but it gets worse when the way-too-perky fellow leading onboarding tells you that your role will be to provide “professional, ...

It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my ...