Having managed and rescued dozens of projects, and helped others do so, I’ve noted that there is always one critical success factor (CSF) that has either been effectively addressed or missed/messed up ...

Usually, the CIO would be accountable for the overall success of the AI initiative, ensuring that the strategy aligns with business goals and that the project complies with legal and ethical standards ...

Even a thorough project plan can leave room for confusion about individual duties. A RACI model--or a visual map of everyone's responsibilities--helps to prevent chaos. RACI stands for responsible, ...

As you check off the tasks in the work breakdown structure of the file share clean-up project, certain persons within the organization will be quite vocal. One way to clarify the roles and their ...

Defensibility cannot be a reactive fire drill. It must be built into workflows, cross-functional governance, and even budget ...

Solutions, tools and techniques In previous articles [i], I have discussed several management tools, techniques and processes that will significantly improve IT performance and customer service in ...