Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

All Covered, the IT Services division of Konica Minolta Business Solutions U.S.A., and one of the nation’s top ranked IT Services companies, has acquired the assets of America’s Remote Help Desk of ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

OMAHA, NE--(Marketwired - Feb 25, 2016) - Cosentry, the leading provider of IT solutions in the Midwest, today announced that Advance Services, Inc. has selected the company's Disaster Recovery ...

The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to ...

BRENTWOOD, Tenn.--(BUSINESS WIRE)--HCTec, which delivers healthcare IT workforce solutions to more than 250 health and hospital systems across the U.S., today announced the go-live of its Managed ...

PUNE, India, June 26, 2023 /PRNewswire/ -- A recent study published by Dataintelo reveals an expected steady growth for the Global Help Desk Outsourcing Market, with a forecast from 2023 to 2031. As ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...