A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Small businesses such as hotels, auto dealer service centers and professional offices typically make use of a front desk area to greet and serve customers. A clean, efficient front desk operation ...

Alan Joch has been an independent business and technology writer for more than a decade. His expertise includes server and desktop virtualization, cloud computing, emerging mobile applications, and ...

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...