The "age of the customer" has had a dramatic effect on organizations. New positions abound that didn’t exist five or 10 years ago. One of those positions is the customer success manager. The concept ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Today’s consumers expect personalized service and an ...

Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, ...

Early warning systems are essential to any modern Customer Success platform. An Early Warning System (EWS) has four main parts: sensors, event detection, decision support, and customer engagement.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kannan Kothandaraman ...

MCIM Appoints Adam Jones as Chief Customer Officer to Accelerate Global Customer Success MCIM, the data center industry's leading operating platform for mission-critical environments, today announced ...

What comes first: Sales or Customer Success? Many growing startups pressure themselves to start selling as soon as there’s a viable product to sell. “Set up Customer Success functions” goes on the ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More As business-to-business (B2B) companies and software vendors know, ...