The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

Customer service is king in health care. At least, it should be. Too often, transactions —scheduling, claims processing, records transfer and beyond — are time-consuming and overcomplicated. Accessing ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Clinicians need the right ...

The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...

BOSTON (SHNS) – The Massachusetts Health Connector on Thursday took what its executive director described as a “significant step” toward improving its customer services, green-lighting an agreement ...

For all residents, I want to plead for better responsibility on the part of our medical resources in Lee County by citing some common obstacles in the last week. No phone call is ever answered by a ...

Rebound Orthopedics and Neurosurgery external systems have been shut down since Monday, according to a customer service representative. (Screenshot from website) Rebound Orthopedics & Neurosurgery ...

More and more, customers are taking control of their experience. Amazon.com is a perfect example of how a company has given complete control to its customers. They can research products, compare ...