When people ask me what I do, I'm sometimes tempted not to mention that I work for a health insurance company. This, after all, is the industry that almost everyone over the age of 23 loves to hate.

When you think of a point of sale system, you likely think of faster transactions, the ability to track sales, and efficient inventory management. But one benefit that many people forget about in ...

Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to ...

When the digital gadgets and online services our lives are built around don’t work –welcome to the nightmare that is customer service. You have a problem with your cell service. Or your printer. Or ...

Complaints about the quality of customer service are on the rise, and a new study suggests consumers have reached the boiling point. Researchers at Arizona State University’s business school have ...

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