Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

Efficient and empathetic customer service can quell shoppers' anxieties and build trust in your company. Here are seven tools you can use today.

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Customers can tell the the difference between someone who can really help them and someone just pressing automatic send buttons for pre-scripted platitudes. Here’s how to use online chat to deliver ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

You can contact Wayfair customer service by either using this link or scrolling to the bottom of the site, where you’ll find a purple “Quick Service” button on the right. You'll be prompted with ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. With new deals dropping ...

Their virtual meet-cute began when Jonah Taylor received a broken record from Target, who connected him with Pablo over an online support chat. TikTok/@jonah.taylorr Cupid’s arrow shot a bull’s-eye ...

No matter how many times you yell “representative” into the phone, you won’t reach an employee at Frontier Airlines. The budget carrier dropped its phone service option last month, leaving customers ...