Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. “The secret weapon that differentiates exceptional, enduring ...

Consumer watchdog the Better Business Bureau (BBB) has sent over 200 customer service complaints to Epic Games on behalf of its disgruntled customers, and the publishers’ failure to resolve or even ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Epic Games is facing one of its first significant hurdles as it attempts to take some of the digital gaming market pie from Steam and other launchers. Epic Games, due to unanswered customer complaints ...

Stellantis is the latest automaker to report a cyber incident and data breach, this time involving customer data in the North America region. According to Reuters, Stellantis detected unauthorised ...