The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable business impact matter most. A couple of years ago I wrote that the CX ...

PALO ALTO, Calif., May 15, 2014 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, today launched Medallia Health Check, which ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Higher Oak, an experience management consultancy, today announced that they are working ...

TOKYO--(BUSINESS WIRE)--Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has been hired by YUKAI Resort to identify ...

A 2025 Outstanding Independents Summit panel provided insights and practical strategies small operators can implement today. "Really think about what the job is the customer is doing when they come ...

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, ...

As CTO of Engage People Inc. Len Covello helps companies differentiate loyalty programs to deliver a better experience for their customers. In-store shopping took a back seat during the online ...

Over the past few years, customer-focused decision making has become the gold standard for businesses. It makes sense: Customers have more options, higher expectations for service and more access to ...

Healthcare has been making headlines in recent years — first with the introduction of the Affordable Care Act and on through today as health insurance companies like Aetna and UnitedHealthcare leave ...

Air Canada was voted the North American Winner for Employee Experience Strategy in the sixth annual ARCET Global Customer ...

This program aims to enhance the customer experience and recognize their loyalty through an integrated rewards system ...