Everybody knows that the best CX companies in the world improve sales, retention and brand admiration. However, there is no consistent definition of CX. We do know this: happy customers require 12 ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. As a customer service ...

NovusNorth, a leading innovator in digital experiences for the financial services industry, is thrilled to announce the launch of its CX Consulting offering. In today's dynamic landscape, exceptional ...

“Every customer is literally irreplaceable” is one of my customer service consulting mantras. And though I consider myself a convincing fellow, this concept of the irreplaceable customer can be a hard ...

WATERTOWN, Mass.--(BUSINESS WIRE)--epocrates, an athenahealth, Inc. company that delivers digital clinical decision support to prescribers, today announced the expansion of its commercial leadership ...

Google Cloud revealed today it’s boosting its Customer Experience organization to help its cloud infrastructure users’ chances of success. To that end, it said today it’s introducing a new Custom AI ...

Featuring David C. Edelman, executive adviser and senior lecturer at Harvard Business School, and Mark Abraham, managing director and senior partner at Boston Consulting Group Complimentary HBR ...

Your customer's journey is a series of unique interactions with your brand. The touchpoints between you and your customer create their journey. See your business from your customer's point of view.

ATLANTA, Dec. 16, 2020 /PRNewswire/ -- Leading change and transformation consultancy North Highland was among the select companies that Forrester, one of the most influential research and advisory ...

Cigna Healthcare Singapore has appointed Jaslyin Qiyu as its chief marketing officer and head of customer experience for ...

SAN FRANCISCO, July 19, 2022 /PRNewswire/ -- ClearScale, a leading cloud systems integrator, announced today that it has achieved the Amazon Web Services (AWS) Digital Customer Experience Competency.