Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Contact center intelligence platform provider Z21 Labs Inc., better known as Observe.AI, today announced a new Real-Time AI product suite that will provide call center agents with live, in-the-moment ...

AMP empowers call center managers and CX designers to create personal AI agents with natural language briefings, instead of scripted flows AMP provides lifecycle management tools, including AI agent ...

While the term “AI” might conjure thoughts of automation replacing human roles in the call center, the reality is quite different. AI tools are designed to empower human agents, not replace them.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More If a customer leaves a negative review and a low score on your feedback ...