PROVO, Utah and SEATTLE, Nov. 19, 2024 /PRNewswire/ -- Businesses around the world risk $3.8 trillion in sales due to bad customer experiences - a figure $119 billion higher than last year. New ...

“People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya Angelou). There is probably no other statement that expresses the ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Bad customer experiences lead directly to lost revenue, as a negative interaction can mean losing customer loyalty and the potential for additional spending in ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

Companies and suppliers don’t define good customer experience (CX). Customers decide, and are they ever a judicious group, with over a third willing to walk away from a brand they loved after one bad ...

“The customer is always right” may be the most famous expression of customer loyalty, but do businesses and brands consider it an antiquated slogan from a by-gone era? The world of instant ...

The government isn’t exactly known for its people-pleasing qualities. But that might change. In August, President Biden and Vice President Harris announced the new “Time Is Money” initiative in an ...

The new national day of celebration marks the conclusion of the Talkdesk 100 Days of Artificial Intelligence, championing the ways companies are transforming customer experience through innovation A ...