Lost luggage, canceled flights and overbookings might eventually be some of the best things that happened to the aviation industry. Why outdated technology is the problem The airlines are going ...

In the high-stress arena of air travel, where delayed or canceled flights can leave passengers marooned in terminals and tethered to lengthy customer service calls, American Airlines' strategy to cut ...

If it feels as if you’re talking to a robot when you contact your airline, car rental company or hotel, it’s because you probably are. During the pandemic, the travel industry rushed to build ...

LISBON—Technology progress such as greater flight deck automation may improve safety and, in turn, densify airspace, American Airlines EVP and COO David Seymour said May 12. Due to the long time it ...

Mercury Air Group sold substantially all its RPA Airline Automation Services business and assets to SITA Information Networking Computing USA. RPA, founded more than 25 years ago, specializes in ...

NEW YORK--(BUSINESS WIRE)--Leading American airline carrier, Copa Airlines, has boosted online revenues and improved customer interaction with a digital marketing and personalization solution from ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that its annual CX Automation conference will focus on charting the future of AI in Customer ...