Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Brace yourself: the Gartner analysts who penned this year’s Advanced Analytics Platforms Magic Quadrant (MQ) expect companies that compete using advanced analytics and proprietary algorithms will ...

Amid all the buzz around advanced AI-powered data analytics, one crucial component often goes unnoticed: the metrics layer. This is where metrics creation takes place, the process that defines and ...

Advanced analytics has taken over sports in the past decade. From the hardwood to the diamond (and beyond), number-crunchers have reshaped the way sports are played at the highest level. The greatest ...

We like to incorporate advanced analytics in our hockey coverage here. I'll use this space to dive into some of the basic advanced stats in detail, and then when we use those statistics in our ...

Dustin Johnson is the CTO at Seeq, responsible for the advanced technology infrastructure, vision and roadmap of Seeq software solutions. Whether the goal is minimizing environmental impact, ...